Frequently Asked Questions

We are open Monday-Friday from 9am-5pm. 

Virtual

The Orange Sock is a symbol to honor all loyal, unforgettable, laughing souls like Luke (Mark's brother) and to continue their legacy through unique and thoughtful service.

Our services include Clover POS, Clover Go Mobile Payments, Consultation and Advising Services, eCommerce and Website Payment Integration, and Recurring and Customized Payment Solutions.

Orange Sock was established in 2012. Our founder, Mark, has worked in merchant services extensively and has made an impact on how service can be exceptionally done in the payments industry.

Many of our competitors take an impersonal approach, conducting business primarily by telephone, with calls often initially answered by automated services. Orange Sock does things differently. Providing exceptional client experiences is at the core of our company’s mission and vision. When our customers call, they get a live representative and white glove service. 

Absolutely. In addition, we work proactively with our customers to ensure that they remain PCI compliant as well by reaching out regularly with renewal reminders. We also periodically check in with customers and work with them to correct any deficiencies before they lead to a potentially catastrophic data breach or a permanent ban on accepting credit cards.

Yes. As a new partner, you are given a price protection guarantee for the life of our commitment to you. 

You can find your MID (Merchant Identification Number) on the side of your physical terminal or on your monthly statements. 

If desired, your statements are mailed to you each month at the address determined during your onboarding and are also available instantly on your processor’s direct portal. Very shortly, you’ll be able to pull your monthly statements from Orange Sock’s exclusive portal! Details coming soon for this new functionality!

Statements will come out the first week of each month.

If your account has been approved for Next Day funding, you receive your batch funds in your bank account the next day. If you are not approved for Next Day Funding, then you will receive batch funds the following business day. Holidays and some bank restrictions can also affect the batch times into your bank account. 

There is a support number on the side of your terminal for technical support - this is the best number to call for terminal issues. If your terminal does not have number, your support number can also be found on your merchant processing statement. Clover hardware comes with ‘touch button’ support where you can tap and have a Clover service rep contact you at the number you’ve selected within seconds. 

You can find in-depth information for the month prior on your merchant statement. You can also sign in to your processor's portal to view daily reporting that you have full access to for your merchant account.

You are able to contact the processor directly if you have questions/concerns with your merchant account. They are available 24/7. Your processor support number is located on your merchant statement. 

PCI stands for Payment Card Industry (Visa/MC/Disc). They have a set of standards to abide by to ensure that merchants are processing Credit cards in a safe manner. To be PCI compliant also ensures safe harbour for the merchant in the case of a breach. Safe Harbour is what keeps you out of risk, should a breach occur and allows your commercial liability cyber policy to cover the damages and fines stemming from the breach. 

A fallback transaction is determined when a chip (EMV) transaction does not work on the physical terminal and is defaulted to the credit card being swiped or key entered. 

You can reach us at (855) 328-8150 or you may contact the processor at the number on your merchant statement. 

There are many reasons why a card can be declined, such as not enough funds at the cardholder's bank or an incorrect number/expiration date was entered. You can usually see the “decline reason” on the transaction receipt. If you need assistance with a strange decline code please contact terminal support immediately at the number listed on your merchant statement. 

Orange Sock is glad to help with these account discrepancies. You can reach a live agent at (855) 328-8150.

There are many possibilities here. Deposits take 2-3 business days to clear. There may be an issue with the banking information. If this happens, please call us immediately when you see an issue, we'll find out what’s going on and provide you with clear answers.

You can change your banking information by filling out, signing, and returning to us a simple Change Order Form. Please send an email to: service@orangesockpay.com to get assistance right away. 

Simply by contacting Orange Sock at any time one of our most knowledgeable agents will do a rate analysis of your current statements to ensure you are getting the most competitive fair pricing for the partnership.

Yes! Call anytime for an explanation of the rates and charges on your monthly statement.

Clover is an all-in-one point-of-sale system designed to make running your business a snap so you can focus on the things that matter most in your business.

For bars, the Clover Station is perfect. While it can run your bar from employees to inventory, when you add apps from the Clover App Store, you can track customer drink order preferences and tabs, create custom menus for lunch, dinner, and happy hour to cut down on human error, and bar tenders can track drink recipes. It also allows your servers to split tabs, track tips, and verify age.

Similar to bars, the Clover Station is the right fit for a pizza restaurant. For starters, it allows you to customize your menus with pre-customized pizzas and other foods, manage delivery drivers, remember customer addresses and order history through phone integration for faster service, offer online ordering, and keep up with inventory.

Hospitalities, construction, retail, finance, health, education, and other industries use the Clover point-of-sale system.

Clover POS systems can easily handle the day-to-day operations of running and managing a business. It’s easy to set up and use, accepts multiple forms of payment, is expandable so you can add apps and other peripherals, and is cloud-based for syncing and using from any device.

For fast food restaurants, snack bars, and carryouts, the Clover Mini is the best option. It’s small, portable, and powerful making it a perfect option for places with limited counter space. It offers quick, easy transactions and can accept all forms of payment while working over LTE or WI-Fi.

Restaurants thrive on versatility and Clover offers just that. Besides taking payment, Clover can track inventory, handle online ordering, manage employees, secure reservations and track tables, create loyalty programs, maintain books, and generate detailed reports important to your businesses' success and longevity.

Clover pricing varies based on which device you choose. Please contact Orange Sock for pricing.